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Ryder 2026 E-commerce Consumer Study: New Trends Emerge as 64% of Shoppers Adopt AI; Expectations Evolve Beyond Price – Company Announcement - FT.com - Financial Times

markets.ft.com·markets.ft.com· Aug 26, 2026

### Ryder 2026 E-commerce Consumer Study: New Trends Emerge as 64% of Shoppers Adopt AI; Expectations Evolve Beyond Price. (NYSE: R) today published its **12th annual benchmark study****of U.S. consumer online shopping behaviors, preferences, and expectations,** “Beyond Price: What’s Driving Consumer Shopping Behavior.” The study **examines how consumers balance convenience, cost, and experience**, providing brands and retailers with actionable insights to refine their e-commerce and omnichannel

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### Ryder 2026 E-commerce Consumer Study: New Trends Emerge as 64% of Shoppers Adopt AI; Expectations Evolve Beyond Price. (NYSE: R) today published its **12th annual benchmark study****of U.S. consumer online shopping behaviors, preferences, and expectations,** “Beyond Price: What’s Driving Consume

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