markets.ft.com

### Ryder 2026 E-commerce Consumer Study: New Trends Emerge as 64% of Shoppers Adopt AI; Expectations Evolve Beyond Price. (NYSE: R) today published its **12th annual benchmark study****of U.S. consumer online shopping behaviors, preferences, and expectations,** “Beyond Price: What’s Driving Consumer Shopping Behavior.” The study **examines how consumers balance convenience, cost, and experience**, providing brands and retailers with actionable insights to refine their e-commerce and omnichannel